At Al Zahrooni Co., we stand behind the quality and craftsmanship of our jewelry. We offer this warranty against manufacturing defects to ensure your peace of mind.

1) Duration of the Warranty:

* All jewelry on our page has a Three (3) year Warranty from the original date of purchase.

2) What This Warranty Covers:

This warranty applies only to manufacturing defects recognized by Al Zahrooni Co. A manufacturing defect refers to a flaw in the construction of the product that was present at the time of purchase.

3) Covered defects include:

• Stone or Pearl Shedding: If a stone (e.g., cubic zirconia, gem) or pearl becomes loose or falls out due to a setting defect under normal use.
• Broken Jewelry Parts: If a part of the jewelry (e.g., clasp, chain link, earring post) breaks under normal use due to a fault in its original construction.
  

4) Our Commitment:

If our team confirms a covered manufacturing defect, Al Zahrooni Co., at its sole discretion:

• Will repair the item free of charge.
• Will replace the item with an identical or comparable item if repair is not feasible or if the cost of repair exceeds the value of the item.

The decision to repair or replace will be based on the specific nature of the defect and the condition of the item.

5) What This Warranty Does Not Cover (Exclusions):

This warranty is void and does not cover damage or defects resulting from:

• Misuse or Negligence.
• Loss of color due to exposure to chemicals, perfumes, lotions, cleaning agents, chlorine, or other harsh substances.
• Broken jewelry due to accidental damage, drops, impacts, improper handling, or any form of physical abuse.
• Scratches, dents, or chips that occur during normal wear and tear or due to mishandling.
• Damage caused by attempting self-repair or by repairs performed by unauthorized jewelers.
• Normal Wear and Tear.
• Gradual degradation of the material or appearance over time due to daily use, including minor scratches, scuffs, or tarnishing (especially for silver, which tarnishes naturally).
• Stretching of chains or bracelets over time.
• Loss or Theft: This warranty does not cover lost or stolen items.
• Water Damage: Although some jewelry may be water resistant, prolonged exposure to water, especially chlorinated or salt water, may cause damage not covered by this warranty.
• Allergic Reactions: Although we strive to use hypoallergenic materials whenever possible, individual sensitivities may vary. Allergic reactions are not considered a manufacturing defect.
• Alterations: Any unauthorized alteration or modification made to the jewelry by a third party will void this warranty.
• Items Purchased from Unauthorized Retailers: This warranty only applies to items purchased directly from the [Your Company Name] official website or authorized retail partners. Proof of purchase will be required.
• Damage to Gems Not Due to Setting Defects: Chipping, cracking, or breakage of gems due to impact or mishandling is not covered.
• Bent Prongs or Settings Due to Impact: Damage to the setting that causes a stone to loosen or fall out as a result of impact or snagging is not considered a manufacturing defect.
  

6) How to Make a Warranty Claim:

To initiate a warranty claim, please contact our Customer Service team at info@alzahrooni.com . You will be asked to provide:

* Your original proof of purchase (receipt or order confirmation).
* A detailed description of the problem.
* Clear photographs of the defect and the item in general.

Our team will guide you through the evaluation process. You may be responsible for shipping costs associated with sending the item for inspection.

If the defect is covered by the warranty, Al Zahrooni Co. will cover the cost of repair or replacement and return shipping.

7) Important Considerations:

• Al Zahrooni Co. reserves the right to determine whether a defect is due to a manufacturing fault or other excluded causes.
• This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction.
• We recommend following our jewelry care guide (found at the bottom of the home page) to ensure the longevity and beauty of your pieces.

This warranty policy is effective from June 15, 2023 (July 15, 2023).

Al Zahrooni Co. reserves the right to modify this warranty policy at any time, but any changes will not affect the warranties for products purchased prior to the date of modification.

1. What is Al Zahrooni Co. known for?

Al Zahrooni Co. is known for its exquisite sterling silver jewelry for women. We've been crafting high-quality, timeless pieces since 1985 and are expanding our presence to Europe in 2024.

2. Where is Al Zahrooni Co. located?

We operate online, offering our customers the convenience of shopping from anywhere. Our physical location and headquarters are in Malaga, Spain.

3. What types of jewelry do you offer?

We offer a wide range of sterling silver jewelry, including rings, necklaces, bracelets, earrings, and more. Each piece is designed to capture elegance and sophistication.

4. Are your products handmade?

Yes, many of our pieces are meticulously handcrafted by skilled artisans, ensuring each item is unique and of the highest quality.

5. How can I care for my sterling silver jewelry?

To keep your sterling silver jewelry in its best condition, avoid exposing it to harsh chemicals or moisture. Clean it regularly with a soft cloth and store it in a cool, dry place.

6. Do you ship internationally?

Yes, we offer international shipping. Delivery times and costs may vary depending on your location. Please visit our Shipping Information page for more details.

7. What is your return policy?

We have a simple return policy. If you are not completely satisfied with your purchase, you can return it within 30 days for a full refund or exchange. Please see our Return Policy page for more information.

8. Do you have any sustainability initiatives?

Yes, we are committed to sustainability and ethical practices. We source our materials responsibly and strive to minimize our environmental impact.

9. How can I contact customer service?

You can contact our customer service team by email at info@alzahrooni.com or through our Contact / Chat page. We're here to help you with any questions or issues you may have.

10. Do you have any promotions or discounts going on?

We frequently have special promotions and discounts. Be sure to subscribe to our newsletter or follow us on social media to stay up to date with the latest offers.