Refund policy

Return, Exchange and Warranty Policy

At alzahrooni.com, we want you to be completely satisfied with your purchase. If for any reason you aren't, we offer a simple return and exchange process, along with a full quality guarantee.

1. Return and Exchange Period

You have 30 calendar days from the date you received your order to request a return or exchange.

2. Condiciones para la Devolución

For a return or exchange to be accepted, items must meet the following conditions:

• Be in their original condition, unused.
• Keep all tags and original packaging intact.
• Show no damage due to improper use.

3. How to Start a Return or Exchange

Starting the process is very simple. Follow these steps:

1. Request a refund: You can do so in two ways:

   • From your customer profile: Access your account on our website and start your request directly from your order history.
   • By email: Write to us at return@alzahrooni.com indicating your order number and the reason for the return.

2. Wait for our approval: You'll receive an email with approval and detailed instructions on how and where to send the package.

Important! Please do not ship any items before your request has been approved and you have received our instructions. We will not be responsible for packages sent without prior authorization, and they will not be eligible for a refund.

4. Refund Process

Inspection: Once we receive the returned item, our team will verify that it meets the return conditions.

Refund issuance: If everything is correct, we will process the refund within a maximum of 10 business days.

Payment Method: The refund will be sent using the same payment method you used for the purchase. The processing time may vary depending on your bank or payment provider.

5. Return Shipping Costs

Return shipping costs are FREE.

In the event that you received an incorrect or damaged item due to our error, we will cover all shipping costs associated with the return.

6. Non-Returnable Items

Please note that the following items are not eligible for return or exchange:

• Personalized items.

• Sample sale or limited edition items.

7. 3 Years Warranty-Program

Todas nuestras joyas tienen una garantía de calidad de 3 años que cubre defectos de fabricación.

• What does it cover? The warranty covers issues such as a dropped zircon or a loose pearl.
• What's not covered? The warranty does not cover damage caused by misuse, normal wear and tear, accidents, or improper handling of the jewelry.
• How do I use the warranty? If you have a problem with a piece of jewelry within the warranty period, please write to us at warranty@alzahrooni.com. Depending on the situation and availability of the design, we will repair, replace, or refund the item.

8. Contact

If you have any questions about your return or this policy, please don't hesitate to contact us.

• For returns and exchanges: [return@alzahrooni.com]
• For warranty claims: [warranty@alzahrooni.com]
• For general inquiries: [info@alzahrooni.com] o [customer@alzahrooni.com]